AI-Powered Aftermarket Software Solutions for Industrial Equipment Manufacturers
Boost operational efficiency with Smart Aftermarket software solutions with AI capabilities for industrial equipment manufacturers.
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Industrial Equipment Ensure Uninterrupted Performance and Amplify Profits for OEMs
Challenges Faced by the Industrial Equipment Industry
Robust Solutions for Effortless Spare Part Identification
The inability to manage spare parts catalogs seamlessly can pose significant challenges for OEMs in the industrial equipment sector. Manual methods such as the distribution of paper catalogs, managing versions of paper, and PDF catalogs increase difficulties in accurately identifying spare parts, resulting in order errors. This lack of organization hampers operational efficiency and increases the likelihood of delays in the repair and maintenance processes, affecting profitability and productivity.
Less Administration, More Visibility: Resolve Customer Issues Swiftly with Streamlined Warranty & Supplier Recovery
Inefficient warranty claims processes and supplier recovery pose challenges for OEMs in the industrial equipment sector. Delays in resolving warranty claims impact customer satisfaction and operational efficiency. Moreover, untimely resolution of equipment issues can lead to increased costs and decreased profitability, along with communication gaps for OEMs. Slow Supplier recovery processes hinder the timely replacement of defective parts, further delaying equipment repairs and maintenance, affecting brand image.
Streamline the Resolution Process and Implement Robust Tracking of Field Issues to Enhance Aftermarket Support and Maintain Customer Trust
Failure to report and track issues leads to prolonged downtime and customer dissatisfaction. When these issues are not promptly tracked and reported, it leads to prolonged equipment downtime, affecting operational efficiency. Additionally, the inability to report and track these issues makes it difficult for OEMs to identify recurring problems and implement effective solutions, further affecting profitability and productivity.
Transitioning Bulky PDF Manuals into Responsive HTML Formats for Quicker Responses
Bulky and lengthy product manuals pose significant challenges for OEMs in the industrial equipment sector. These manuals make it difficult for technicians to quickly locate and access relevant information needed for repairs and maintenance tasks. As a result, troubleshooting processes are slowed down, leading to increased downtime and reduced operational efficiency. Moreover, the lengthy volume of information in these manuals can overwhelm technicians, leading to delays in resolving issues or missing out on insights used for making strategic decisions.
Ensure Smooth Aftermarket Operations and Maintain Customer Trust by Overcoming Quality Concerns and Auditing Hurdles
Inefficient delivery inspection and auditing processes can cause hindrance in the industrial equipment sector. Delays and errors in inspection can lead to prolonged equipment delivery time. Additionally, inefficient auditing processes may result in compliance issues, impacting operational efficiency. Moreover, a lack of proper auditing and inconsistent evaluation can lead to quality control issues, further affecting the OEM's reputation, profitability, and customer satisfaction. Lack of visibility and analytics also prevents them from making informed decisions and improving dealership performance.
Solutions
Intelli PDI
Manage inspections and streamline the entire process, right from internal plant assessments to pre and post delivery inspections, with our mobile-based software.
Intelli DVR
Empowering OEMs with a comprehensive, data-driven approach to dealership audits by providing standardized evaluations, convenient data capture, real-time visibility, and option for self-audits.
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