Ignite Aftermarket Performance for OEMs in the Electric Vehicle Industry with our Aftermarket Solutions
Delivering specialized aftermarket software solutions to Electric Vehicle manufacturers designed to boost operational efficiency and streamline aftermarket operations.
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Electric Vehicle Industry AI-Powered Aftermarket Software Solutions to Increase Customer Satisfaction and Maximize Profits
Challenges Faced by the Electric Vehicles Industry
Meet Customer Demands in the Electric Vehicle Industry by Addressing the Complexity of Identifying Spare Parts
Not managing the spare parts catalog effectively can pose challenges for OEMs in the electric vehicle sector. Manual methods such as the distribution of paper catalogs, managing versions of paper, as well as PDF catalogs increase the complexity of identifying parts, further causing errors in orders. Without a well-organized catalog, identifying and sourcing spare parts becomes difficult. This lack of efficiency can result in increased downtime for vehicles and higher costs for OEMs, affecting productivity and profitability.
Alleviate Administrative Strain by Improving Visibility and Streamlining the Warranty Claim Process, Along With Supplier Recovery
Inefficient warranty claims processes and supplier recovery pose significant challenges for OEMs in the electric vehicle sector. Delays in processing warranty claims and recovering faulty parts from suppliers lead to prolonged equipment downtime, and prevent the timely resolution of equipment issues. This impacts customer satisfaction and erodes trust in the brand. Struggling to meet service expectations and may face increased costs, delays, and communication gaps.
Minimize Errors in Whole Goods Orders and Effectively Manage Lead Generation Activities
Inaccurate orders for whole goods can lead to delays in production and delivery, impacting the timely fulfillment of customer orders. Without efficient lead tracking and management, OEMs may miss potential sales opportunities and fail to convert leads into customers. This could result in lost revenue and hinder the growth of the business.
Improve User Engagement by Upgrading Extensive, Complex Manuals into Interacting HTML Format
Bulky and lengthy product manuals pose challenges for OEMs in the electrical vehicle sector due to difficulty in accessing and navigating essential information on time. Technicians may struggle to locate specific details, leading to delays in repairs and maintenance. This inefficiency hampers aftermarket operations by slowing down troubleshooting processes and overall productivity. OEMs do not get information about the search behaviors of technicians, which results in them missing crucial insights that could help in strategic decisions and improve their products. Moreover, outdated manuals may not align with the latest vehicle models or updates, further complicating repair tasks.
Ensure Long-Term Success by Overcoming Delayed Decision-Making Due to Complex Field Issue Tracking and Timely Access to Crucial Information
OEMs in the electric vehicle sector struggle in managing issues reported by dealers due to inefficient reporting. Without an efficient system for tracking and reporting field issues, OEMs face difficulties in identifying, addressing, and resolving issues promptly. This leads to prolonged downtime, increased maintenance costs, and diminished customer satisfaction. Inadequate issue resolution also tarnishes the brand image.
Ensure Product Quality and Customer Satisfaction by Streamlining the Auditing and Inspection Process
Delays and errors in inspection can hinder production schedules due to prolonged equipment delivery times. Moreover, an outdated auditing process may overlook quality issues, and regulatory requirements, which hinder the dealership’s progress and their growth potential. Lack of visibility and analytics prevents them from making informed decisions and improving dealership performance, affecting customer satisfaction.
Solutions
Intelli PDI
Manage inspections with our mobile-based software, simplifying the entire process from internal plant assessments to pre and post delivery inspections.
Intelli DVR
Efficiently streamline comprehensive audits with standardised evaluations, convenient data capture, real-time visibility, and the option for dealer self-audits.
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