Intelli Wiki
Internal Knowledge Base Management Software
A knowledge base tool that enables OEMs to publish important information like field issues and more as articles for dealers’ future reference.
About
Intelli Wiki
Intelli Wiki is an internal knowledge base software, meticulously crafted for OEMs. As a centralized system, it enables seamless access to internal documentation, streamlined resolution of technical issues and enhanced collaboration with stakeholders. This software empowers teams with instance access to critical and important information and knowledge.
With our internal knowledge base software, OEMs can enjoy a multitude of benefits such as efficient resolution to problems, enhanced knowledge management, improved customer satisfaction, and much more. With advanced features and functionalities such as drill down search and media annotations, there is a seamless transfer of knowledge among the stakeholders.
Discover the Advantages
Business Benefits of Intelli Wiki
Reduced wasted time
Quickly access internal documentation, saving valuable time by providing instant access to information on processes, parts, projects, and products.
Efficient Problem Resolution
Effortlessly find solutions to problems or queries with intuitive search options, including keyword searches, and request technical assistance directly from the portal.
Enhanced Knowledge Management
Facilitate efficient knowledge sharing and management through a comprehensive knowledge base that encompasses spare parts guides, assembly details, technical reports, and more.
Improved customer satisfaction
Dealers with better access to information can provide better service to customers.
Improved Collaboration
Enable users to share and review information, rate their experience, and add comments to foster a culture of collaboration.
Cost Savings
Reduce the time and resources spent on searching for information, resolving technical issues, and training employees.
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Key Features
Explore the Capabilities
Dive deeper into our robust features of knowledge base software
Drill-Down Search Functionality
Find accurate information and effortlessly access the search page, enter relevant details, and swiftly locate answers to their queries. Simply log into the Intelli Wiki portal and enter the necessary details on the search page.
Technical Assistance
Meet your user’s requirements and request technical assistance directly from the portal. Simply click on the “need technical assistance” button and receive prompt support, saving time and speeding up the process.
Idea Sharing
Foster collaboration and innovation among users with a unique feature to share beneficial ideas with others on the portal. Reviewed ideas are added to the Intelli Wiki database, and users can access them whenever.
Media annotation
Get clarity and boost the comprehension of your dealers with visual resolutions for various internal problems by simply watching informative videos, utilizing image resolutions within the portal, and exploring specific links related to their queries with access to additional resources.
FAQ
We Got Answers to Your Questions
How can Intelli Wiki improve knowledge sharing and collaboration among our internal teams (sales, service, engineering)?
Intelli Wiki serves as a centralized repository for internal documentation, allowing teams to easily access and share information about processes, parts, projects, and technical specifications. This fosters knowledge-sharing and collaboration across departments.
Can Intelli Wiki be customized to reflect our specific company terminology, workflows, and product information?
Yes, Intelli Wiki offers customization options. You can tailor the platform's structure, terminology, and content to match your specific needs and ensure its usability across different departments.
Does Intelli Wiki offer features to ensure information accuracy and maintain version control of documents?
Yes, internal knowledge base software offers functionalities for version control and user permissions. This ensures information accuracy by tracking document revisions and prevents unauthorized edits.
Can Intelli Wiki be integrated with other internal systems, such as CRM or ERP software, to streamline information flow?
Intelli Wiki offers integration capabilities with some internal systems. You can explore potential integrations to streamline information flow and reduce the need for duplicate data entry.
How can Intelli Wiki be used to onboard new employees and reduce training time?
Intelli Wiki serves as a valuable resource for new employee onboarding. By providing readily accessible information and procedures, Intelli Wiki can reduce training time and improve employee efficiency.
How does Intelli Wiki compare to other internal knowledge base software solutions?
Intelli Wiki provides a user-friendly platform specifically designed for OEMs. It offers customization options, version control, and potential integration capabilities that cater to the needs of complex organizations.
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