Warranty Management Software Solution

Q: What kind of data do you generally ask from the OEM to implement a warranty claims management system?

We require data such as finished goods stock, dealer billing info, end customer billing info with timestamps, product classification master data, and spare parts master data with pricing.

Q: Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?

Yes, Intelli Warranty integrates seamlessly with DMS, Dealer Portals, and ERPs including SAP and Oracle.

Q: Do we need support from your development team whenever there is a change in warranty policy?

No, the system includes an admin panel that allows you to manage warranty policy changes without developer support.

Q: Does your warranty management system support multi-country usage?

Yes, Intelli Warranty supports centralized warranty claim management across multiple countries.

Q: Does your warranty management software support multiple languages?

Yes, it supports multiple languages, and new languages can be added as needed.

Q: What types of warranty claims are supported by your software?

It supports OEM PDI, Dealer PDI, Post Sale, Campaign, Goodwill, and Spare Parts claims.

Q: Does your warranty management system include an integrated supplier recovery module?

Yes, it includes an advanced supplier recovery module to streamline recovery of warranty amounts.

Q: Does your software allow defining different recovery policies for different suppliers?

Yes, OEMs can define different recovery policies for each supplier based on part price agreements.

Q: Does your software support multiple rounds of negotiations between OEMs and suppliers?

Yes, the system supports up to three rounds of electronic negotiations with suppliers.

About

Warranty Claims & Supplier Recovery Management System

An intelligent warranty management system built for manufacturers who need tighter control over warranty claims, supplier recovery, and defect visibility across their service network.

Intelligent Claim Evaluation

Our warranty management software goes beyond basic claim processing. It analyzes claim value, repair patterns, dealer history, service records, and supporting documents to flag irregular trends early. This helps teams focus on high-risk submissions while routine claims move smoothly through the workflow.

Reduced Leakage and Stronger Financial Control

By identifying unusual claim behavior and cost anomalies, our warranty management system minimizes unnecessary payouts. Approval consistency improves across regions and dealer networks, leading to better governance and stronger protection of warranty budgets.

Structured Supplier Recovery Management

Integrated supplier recovery management ensures manufacturers can recover costs linked to part failures. The system connects defect trends with supplier data, helping OEMs close the loop between warranty payouts and vendor accountability.

Warranty Data as Operational Intelligence

Warranty claims are not just reimbursements, they reveal product quality patterns. Intelli Warranty highlights recurring part failures, region-wise trends, and defect clusters, and claims data, giving manufacturers actionable insight to improve product reliability and reduce future claims.

DISCOVER THE ADVANTAGES

Business Benefits of Warranty Management Software

Eliminate warranty fraud

By simplifying warranty registration and automating warranty verification, warranty management software helps OEMs prevent fraudulent warranty claims. This ensures only legitimate warranty claims are processed, guarding businesses against warranty fraud and subsequent financial losses.

Increase Supplier Recovery

By automating supplier claim generation and seamless integration with OEM ERP systems, Intelli Warranty makes supplier recovery effortless. It helps maximize recovery amounts, enhancing financial performance, and reducing manual intervention.

Reduce operational cost

Streamlined processes and automated warranty claims processing minimize manual intervention, cutting down on labor and administrative expenses. Intelli Warranty helps OEMs achieve reduced warranty costs, optimize resource utilization, and enhance cost efficiency.

Increased Efficiency

Warranty software helps OEMs streamline workflows and reduce processing times. Its intuitive features and automated processes enable OEMs to handle claims faster, improving overall operational efficiency and resource management.

Eliminate Human Error

By automating warranty claims processing and incorporating validation checks, Intelli Warranty minimizes manual errors, ensuring accuracy and reliability in all warranty management processes.

Improved Product Quality

Advanced warranty analytics from our software allow OEMs to identify and address product issues early in the warranty lifecycle. This proactive approach improves product quality and warranty performance while also reducing warranty repair costs, and enhancing reliability and customer experience.

Key Features

Explore the Capabilities

Discover the key features of warranty management software to automate the warranty claims process

Multiple Claim Types

Supports a variety and dynamic type of claims, for example OEM PDI (when an inspection fails at the OEM warehouse), Dealer PDI (when inspection fails at the dealer end), Post-Sale (when inspection fails after the product had been sold), Campaign, Good Will, and Spare Parts and others addressing the diverse needs of warranty management and ensuring comprehensive warranty coverage.

Policy Administration and Configuration

Provides unmatched flexibilityfor the warranty administrators users in defining product, parts and component coverage, warranty terms, model versions, payment reimbursement terms, and other policy-related parameters for effective warranty management.

Efficient claim process for dealers & Distributors

Streamlines the claims process for dealers and your distributors with user-friendly features like claim creation templates, easy document uploads, validation checks, and seamless integration with various systems, reducing manual efforts. Our warranty management software also facilitates Return Merchandise Authorization (RMA), allowing OEMs to prevent unauthorized returns and reduce claims costs.

Multi-channel reporting

Supports versatile reporting options, including Excel, PDF, and Microsoft SSRS formats. These tools ensure efficient data analysis, and presentation and equip users with valuable insights required for critical business decisions.

Supplier recovery automation

Automates supplier claims generation upon dealer claim approval, driven by system logic identification. The software also allows manual claim regeneration when needed, ensuring flexibility in the supplier warranty claim process.

Claim administration with audit trail

Ensures complete transparency with an audit trail, auto-approval capabilities based on programmable parameters, and partial approval options, enabling better warranty reimbursements and financial accuracy.

Work queue

Managing thousands of claims from dealers daily can be challenging. Intelli Warranty's Work Queue simplifies this process by dynamically assigning approvers based on more than 40 dynamic configurable parameters such as product models, variants, claim costs, regions, and others. This functionality ensures that the best possible person gets to work on each claim and streamlines the claim approval process, improving operational efficiency.

FAQ

We Got Answers to Your Questions

What is the starting point of discussion to implement your warranty management system?

To tailor the system to your needs, we require your completed warranty claim form, warranty complaint forms (if applicable), and a detailed description of your warranty processes. Additionally, we need to understand your existing warranty claim process, from the dealer’s submission of a claim to approval by the OEM and recovery from the supplier (if applicable).

What kind of data do you generally ask from the OEM to implement a warranty claims management system?

1. Finished Good Stock Information: Whenever a new serial number or VIN no. is created and enters the finished goods stock, we need that information along with the date and time stamp.

2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.

3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.

4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.

We also require master data for spare parts and related price information.

Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?

Absolutely! Intelli Warranty integrates seamlessly with systems like DMS, Dealer Portals, and ERPs. We have extensive experience integrating with SAP, Oracle, and other business applications.

Do we need support from your development team whenever there is a change in warranty policy?

No, you won’t need development support for policy changes. Our system features an intuitive admin panel, and we provide comprehensive training to ensure you can make updates effortlessly.

Does your warranty management system support multi-country usage?

Yes, our system is designed to support global operations with ease. If you are an OEM with a business spanning multiple countries, you can manage warranty claims for any number of countries through a centrally hosted application.

Does your warranty management software support multiple languages?

Yes, Intelli Warranty supports multiple languages, and any new language can be added effortlessly as needed.

What types of warranty claims are supported by your software?

Our software supports the following types of claims:

1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.

2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.

3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.

4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.

5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.

6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.

Does your warranty management system include an integrated supplier recovery module?

Yes, it features a highly advanced supplier recovery module to streamline warranty amount recovery from the suppliers.

Does your software allow defining different recovery policies for different suppliers?

Yes. As OEMs might have an agreement with different suppliers for recovery on different price types for parts you can easily define and manage distinct recovery policies for each supplier.

Does your software support multiple rounds of negotiations between OEMs and suppliers?

Yes, our system supports electronic negotiations with up to three multi-stage negotiation rounds for seamless collaboration.

Does your system support all attachment types, such as audio, video, and PDF, in warranty claims?

Yes, it supports a wide range of attachment types, including audio, video, images, PDFs, and more.

Is your warranty claims management system compatible with all modern browsers?

Yes, it works smoothly on the latest versions of all modern browsers, like MS Edge, Chrome, Firefox, etc.

Does your warranty software provide automation for processes like reconsideration of claims, flat rate revisions, and dealer billing rate revisions?

Yes, automation for these processes is built into the system. A dealer can initiate a request for such processes from the system, and as soon as the same gets accepted, the values will get updated in the system.

Does your warranty system offer an integrated RMS process, and which shipment providers are supported?

Yes, the system offers a comprehensive integrated parts return management system (RMS). The system is tightly integrated with shipment service providers like FedEx, UPS, and TNT.

Is your warranty claims management system available as an omnichannel solution, including a web app and native Android and iOS apps?

Yes, Intelli Warranty is accessible via web app and native apps for Android and iOS, ensuring flexibility and convenience.

What kind of subscription models do you offer?

We offer yearly licensing as well as per-user, per-month subscription options to suit your needs.

Why Is Our Warranty Cost Increasing Every Year Despite Stable Sales?

Warranty cost typically rises due to a combination of weak validation controls, inconsistent approvals across regions, delayed supplier recovery, and undetected duplicate or abnormal claims.In many OEMs, claim volumes increase gradually while review mechanisms remain manual. Over time, small inconsistencies compound into measurable financial leakage. A structured warranty management system introduces policy-based validation, anomaly detection, and centralized visibility, helping leadership identify whether the increase is quality-driven, dealer-driven, or control-driven.

How Can We Shorten Warranty Claim Cycle Time Without Compromising Control?

Cycle time improves when low-risk claims are processed faster while high-risk claims receive focused scrutiny.Automated validation and risk-based scoring allow clean claims to move quickly through approval workflows, reducing backlog. Control is maintained through structured escalation of flagged claims.

How Do We Detect Fraudulent Warranty Claims at Scale?

Fraud detection at scale requires pattern recognition, not isolated inspection. An effective warranty management platform analyzes claim cost deviations, repeated part replacements, unusual dealer behavior, duplicate images, metadata inconsistencies, and claim timing anomalies. High-risk claims are flagged for review, while low-risk claims move efficiently through workflow. This balances speed with control.

Warranty Management Software - Intelli Warranty

Results You Can Measure