Intelli Warranty Intelligent Warranty Management Software
Maximize Supplier Recovery and Reduce Warranty Management Costs With Efficient Claim Processing
About
Intelli Warranty
Intelli Warranty is a warranty management system built to solve the real challenges OEMs face every day. It simplifies how you handle warranty claims, track defective parts, and recover costs from suppliers by replacing slow, manual tasks with organized, automated processes. Through its multichannel availability, your dealers/users can access the system anywhere—on their Android/iOS phones or the web—making it easier for them to submit claims, check statuses, and stay informed without delays.
The system connects smoothly with your existing ERP and other systems, so your data stays consistent and your team spends less time fixing errors. You can update policies or billing rates yourself without waiting for your IT team, and detailed analytics and reports give you the data you need to make smart and data-driven decisions fast.
This means faster claim processing, happier dealers, and more recovery from the suppliers. Our warranty management software is about making your warranty process more practical, automated, reliable, and ready to grow with you.
DISCOVER THE ADVANTAGES
Business Benefits Of Intelli Warranty
Eliminate warranty fraud
By simplifying warranty registration and automating warranty verification, Intelli Warranty helps OEMs prevent fraudulent claims. This ensures only legitimate warranty claims are processed, guarding businesses against warranty fraud and subsequent financial losses.
Increase Supplier Recovery
By automating supplier claim generation and seamless integration with OEM ERP systems, Intelli Warranty makes supplier recovery effortless. It helps maximize recovery amounts, enhancing financial performance, and reducing manual intervention.
Reduce operational cost
Streamlined processes and automated warranty claims processing minimize manual intervention, cutting down on labor and administrative expenses. Intelli Warranty helps OEMs achieve reduced warranty costs, optimize resource utilization, and enhance cost efficiency.
Increased Efficiency
Intelli Warranty helps OEMs streamline workflows and reduce processing times. Its intuitive features and automated processes enable OEMs to handle claims faster, improving overall operational efficiency and resource management.
Eliminate Human Error
By automating claim processing and incorporating validation checks, Intelli Warranty minimizes manual errors, ensuring accuracy and reliability in all warranty management processes.
Improved Product Quality
Advanced analytics from Intelli Warranty allow OEMs to identify and address product issues early in the warranty lifecycle. This proactive approach improves product quality and warranty performance while also reducing warranty repair costs, and enhancing reliability and customer experience.
.webp)
Key Features
Explore the Capabilities
Discover the key features to automate the warranty management process
Multiple Claim Types
Supports a variety of claim types, including OEM PDI, Dealer PDI, Post-Sale, Campaign, Good Will, and Spare Parts, addressing the diverse needs of warranty management and ensuring comprehensive warranty coverage.
Policy Administration and Configuration
Provides unmatched flexibility in defining part and component coverage, warranty terms, model versions, payment reimbursement terms, and other policy-related parameters for effective warranty management.
Efficient claim process for dealers
Streamlines the claims process for dealers with user-friendly features like claim creation templates, easy document uploads, validation checks, and seamless integration with various systems, reducing manual efforts. Our warranty management software also facilitates Return Merchandise Authorization (RMA), allowing OEMs to prevent unauthorized returns and reduce claims costs.
Multi-channel reporting
Supports versatile reporting options, including Excel, PDF, and Microsoft SSRS formats. These tools ensure efficient data analysis, and presentation and equip users with valuable insights required for critical business decisions.
Supplier recovery automation
Automates supplier claims generation upon dealer claim approval, driven by system logic identification. The software also allows manual claim regeneration when needed, ensuring flexibility in the supplier warranty claim process.
Claim administration with audit trail
Ensures complete transparency with an audit trail, auto-approval capabilities based on programmable parameters, and partial approval options, enabling better warranty reimbursements and financial accuracy.
Work queue
Managing thousands of claims from dealers daily can be challenging. Intelli Warranty's Work Queue simplifies this process by dynamically assigning approvers based on more than 40 dynamic configurable parameters such as product models, variants, claim costs, regions, and others. This functionality ensures that the best possible person gets to work on each claim and streamlines the claim approval process, improving operational efficiency.
FAQ
We Got Answers to Your Questions
What is the starting point of discussion to implement your warranty management system?
To tailor the system to your needs, we require your completed warranty claim form, warranty complaint forms (if applicable), and a detailed description of your warranty processes. Additionally, we need to understand your existing warranty claim process, from the dealer’s submission of a claim to approval by the OEM and recovery from the supplier (if applicable).
What kind of data do you generally ask from the OEM to implement a warranty claims management system?
1. Finished Good Stock Information: Whenever a new serial number or VIN no. is created and enters the finished goods stock, we need that information along with the date and time stamp.
2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.
3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.
4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.
We also require master data for spare parts and related price information.
2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.
3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.
4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.
We also require master data for spare parts and related price information.
Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?
Absolutely! Intelli Warranty integrates seamlessly with systems like DMS, Dealer Portals, and ERPs. We have extensive experience integrating with SAP, Oracle, and other business applications.
Do we need support from your development team whenever there is a change in warranty policy?
No, you won’t need development support for policy changes. Our system features an intuitive admin panel, and we provide comprehensive training to ensure you can make updates effortlessly.
Does your warranty management system support multi-country usage?
Yes, our system is designed to support global operations with ease. If you are an OEM with a business spanning multiple countries, you can manage warranty claims for any number of countries through a centrally hosted application.
Does your warranty management software support multiple languages?
Yes, Intelli Warranty supports multiple languages, and any new language can be added effortlessly as needed.
What types of warranty claims are supported by your software?
Our software supports the following types of claims:
1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.
2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.
3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.
4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.
5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.
6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.
1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.
2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.
3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.
4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.
5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.
6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.
Does your warranty management system include an integrated supplier recovery module?
Yes, it features a highly advanced supplier recovery module to streamline warranty amount recovery from the suppliers.
Does your software allow defining different recovery policies for different suppliers?
Yes. As OEMs might have an agreement with different suppliers for recovery on different price types for parts you can easily define and manage distinct recovery policies for each supplier.
Does your software support multiple rounds of negotiations between OEMs and suppliers?
Yes, our system supports electronic negotiations with up to three multi-stage negotiation rounds for seamless collaboration.
Does your system support all attachment types, such as audio, video, and PDF, in warranty claims?
Yes, it supports a wide range of attachment types, including audio, video, images, PDFs, and more.
Is your warranty claims management system compatible with all modern browsers?
Yes, it works smoothly on the latest versions of all modern browsers, like MS Edge, Chrome, Firefox, etc.
Does your warranty software provide automation for processes like reconsideration of claims, flat rate revisions, and dealer billing rate revisions?
Yes, automation for these processes is built into the system. A dealer can initiate a request for such processes from the system, and as soon as the same gets accepted, the values will get updated in the system.
Does your warranty system offer an integrated RMS process, and which shipment providers are supported?
Yes, the system offers a comprehensive integrated parts return management system (RMS). The system is tightly integrated with shipment service providers like FedEx, UPS, and TNT.
Is your warranty claims management system available as an omnichannel solution, including a web app and native Android and iOS apps?
Yes, Intelli Warranty is accessible via web app and native apps for Android and iOS, ensuring flexibility and convenience.
What kind of subscription models do you offer?
We offer yearly licensing as well as per-user, per-month subscription options to suit your needs.
Schedule a Free Demo, and go live in just 7 days
How we can help you
1
Fill this form
Our team will make sure to reach out and provide you with a response within the next 48 hours.
2
Schedule a free demo
Our team is dedicated to providing thorough explanations about our products, ensuring you understand every detail.
3
Go live in 7 days
It's the perfect moment to streamline and automate your OEM process now.
ThankYou
Our team will get back to you in 24 hours
Oops! Something went wrong while submitting the form.
