Warranty Management Software

Q: What kind of data do you generally ask from the OEM to implement a warranty claims management system?

We require data such as finished goods stock, dealer billing info, end customer billing info with timestamps, product classification master data, and spare parts master data with pricing.

Q: Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?

Yes, Intelli Warranty integrates seamlessly with DMS, Dealer Portals, and ERPs including SAP and Oracle.

Q: Do we need support from your development team whenever there is a change in warranty policy?

No, the system includes an admin panel that allows you to manage warranty policy changes without developer support.

Q: Does your warranty management system support multi-country usage?

Yes, Intelli Warranty supports centralized warranty claim management across multiple countries.

Q: Does your warranty management software support multiple languages?

Yes, it supports multiple languages, and new languages can be added as needed.

Q: What types of warranty claims are supported by your software?

It supports OEM PDI, Dealer PDI, Post Sale, Campaign, Goodwill, and Spare Parts claims.

Q: Does your warranty management system include an integrated supplier recovery module?

Yes, it includes an advanced supplier recovery module to streamline recovery of warranty amounts.

Q: Does your software allow defining different recovery policies for different suppliers?

Yes, OEMs can define different recovery policies for each supplier based on part price agreements.

Q: Does your software support multiple rounds of negotiations between OEMs and suppliers?

Yes, the system supports up to three rounds of electronic negotiations with suppliers.

About

Intelli Warranty: Warranty Management System

Intelli Warranty’s unified warranty management system, powered by AI and advanced analytics, strengthens OEMs’ after-sales services. From increased supplier recovery to reduce warranty cost, higher ROI, and delightful customer journeys, let Intelli Warranty lead the way for you.

Intelligent Claim Evaluation and Fraud Detection

Our warranty management software goes beyond basic claim processing. It uses AI-driven validation to analyze claim value, repair patterns, dealer history, service records, and supporting documents to detect anomalies and irregular trends early. This helps teams focus on high-risk submissions while routine claims move smoothly through the workflow.

Financial Control and Warranty Cost Reduction

Our warranty management system detects cost anomalies and unusual claim behavior, reducing unnecessary payouts. Consistent decision-making across regions and dealer tiers eliminates warranty leakage and gives teams full visibility into expenses, enabling better governance and stronger budget control.

Supplier Recovery Management and Cost Recovery Automation

Our warranty management software proactively links approved warranty claims to the responsible suppliers and ensures manufacturers can recover costs associated with part failures. Intelli Warranty connects defect trends with supplier data, helping OEMs close the loop between warranty payouts and vendor accountability.

Warranty Analytics and Actionable Insights

Warranty claims are not just reimbursements; they reveal product quality patterns. Intelli Warranty transforms warranty data into actionable insights by identifying recurring defects, regional defect clusters, part-level failures, and cost-per-model trends, enabling manufacturers to improve products and reduce future claims.

DISCOVER THE ADVANTAGES

Business Benefits of Warranty Management Software

Eliminate warranty fraud

AI-powered validation and automated verification eliminate fraudulent and invalid warranty claims. It identifies suspicious patterns early, ensures only legitimate claims are approved, and protects your business from unnecessary financial losses.

Maximize Supplier Recovery Rate

Better data in, bigger recovery out. Maximize supplier recovery with automated claim generation and seamless ERP integration, including SAP, Oracle, etc. Improve recovery rates, reduce manual effort, and accelerate reimbursement cycles for supplier-related defects.

Reduce Warranty operational cost

Reduce warranty operational costs by automating claim processing and minimizing manual intervention. Optimize resource utilization, reduce administrative overhead, and drive greater cost efficiency across global warranty operations.

Increased Claims Processing Efficiency

Our warranty management system accelerates warranty claim processing with streamlined workflows and intelligent automation. Handle higher claim volumes with greater speed and accuracy, improving overall operational efficiency across your global service network.

Eliminate Human Error in Claims

Our warranty claim management system minimizes manual errors with automated validation checks and standardized approvals workflows. Ensure consistent, accurate claim processing and improve reliability across all warranty management operations worldwide.

Improved Product Quality with Warranty Analytics

Leverage advanced warranty analytics to identify recurring defects, part-level failures, and regional trends. Gain actionable insights to improve product quality, reduce future claims, and enhance overall customer satisfaction.

Key Features

Explore the Capabilities of
Warranty Management Software

Discover how advanced features automate warranty processes, improve claim accuracy, and enhance overall operational efficiency.

Multiple Warranty Claim Types Support

Supports a variety and dynamic type of claims, for example OEM PDI (when an inspection fails at the OEM warehouse), Dealer PDI (when inspection fails at the dealer end), Post-Sale (when inspection fails after the product had been sold), Campaign, Good Will, and Spare Parts and others addressing the diverse needs of warranty management and ensuring comprehensive warranty coverage.

Flexible Warranty Policy Administration and Configuration

Provides unmatched flexibilityfor the warranty administrators users in defining product, parts and component coverage, warranty terms, model versions, payment reimbursement terms, and other policy-related parameters for effective warranty management.

Streamlined Warranty Claim Process for Dealers and Distributors

Simplify structured claim submission with guided workflows, automated validation, document uploads, and structured parts return controls. Reduce manual effort, accelerate claim approvals, and improve dealer efficiency across your network.

Advanced Warranty Reporting and Warranty Analytics

Generate predefined warranty reports based on key industry metrics to generate actionable insights that fuel claims performance, costs, and operational trends. Enable faster decision-making with real-time visibility into claims, costs, and operational trends.

Automated Supplier Recovery Claim Management

Automating and integrating supplier recovery into warranty management workflows helps OEMs quickly recover costs for supplier-related claims. It strengthens margins and cash flow while reducing errors, without affecting the customer experience.

Warranty Claim Management with Complete Audit trail

Ensure full transparency and compliance with detailed audit trails, automated approvals, and configurable workflows. Enhance reimbursement accuracy while maintaining strong financial discipline and operational control across regulated industries.

Intelligent Warranty Work Queue Management

Intelli Warranty's Work Queue dynamically assigns approvers based on more than 40 dynamic configurable parameters, such as product models, variants, claim costs, and regions. This ensures that the right approver handles each claim, speeding up claim approval.

AI @ Intelli Warranty

AI Based Warranty Fraud Detection

Claim-Level Warranty Risk Analysis

Analyze each claim for red flags like inflated repair costs, unusually short repair durations, and submissions timed suspiciously close to warranty expiry, catching irregularities at the claim level before they get approved.

Dealer & Customer Warranty Behavior Monitoring

Monitor each dealer's billing patterns, approval ratios, and labor charges against peer benchmarks. When a dealer's behavior deviates from expected patterns, IntellI Warranty flags it early so your team can investigate before it leads to recurring financial leakage.

Warranty Image & Document Verification

Every attachment your dealers submit is checked for duplicate images, altered documents, metadata inconsistencies, and mismatched timestamps, ensuring only legitimate, accurately documented claims move forward for approval.

Vehicle & Part History Validation for Warranty Claims

Cross-check every claim against the vehicle's full service history, flagging repeated failures, abnormal odometer readings, and invalid coverage at the time of repair so you never pay out on unqualified claims.

Warranty Pattern & Anomaly Detection

Track failure rates across specific parts, components, and product models to identify recurring defect patterns. When the same part fails repeatedly across multiple claims, Intelli Warranty surfaces it so your quality and procurement teams can act on it.

Our clients

Trusted by Leading OEMs Globally

FAQ

We Got Answers to Your Questions

What is the starting point of discussion to implement your warranty management system?

To tailor the system to your needs, we require your completed warranty claim form, warranty complaint forms (if applicable), and a detailed description of your warranty processes. Additionally, we need to understand your existing warranty claim process, from the dealer’s submission of a claim to approval by the OEM and recovery from the supplier (if applicable).

What kind of data do you generally ask from the OEM to implement a warranty claims management system?

1. Finished Good Stock Information: Whenever a new serial number or VIN no. is created and enters the finished goods stock, we need that information along with the date and time stamp.

2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.

3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.

4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.

We also require master data for spare parts and related price information.

Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?

Absolutely! Intelli Warranty integrates seamlessly with systems like DMS, Dealer Portals, and ERPs. We have extensive experience integrating with SAP, Oracle, and other business applications.

Do we need support from your development team whenever there is a change in warranty policy?

No, you won’t need development support for policy changes. Our system features an intuitive admin panel, and we provide comprehensive training to ensure you can make updates effortlessly.

Does your warranty management system support multi-country usage?

Yes, our system is designed to support global operations with ease. If you are an OEM with a business spanning multiple countries, you can manage warranty claims for any number of countries through a centrally hosted application.

Does your warranty management software support multiple languages?

Yes, Intelli Warranty supports multiple languages, and any new language can be added effortlessly as needed.

What types of warranty claims are supported by your software?

Our software supports the following types of claims:

1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.

2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.

3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.

4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.

5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.

6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.

Does your warranty management system include an integrated supplier recovery module?

Yes, it features a highly advanced supplier recovery module to streamline warranty amount recovery from the suppliers.

Does your software allow defining different recovery policies for different suppliers?

Yes. As OEMs might have an agreement with different suppliers for recovery on different price types for parts you can easily define and manage distinct recovery policies for each supplier.

Does your software support multiple rounds of negotiations between OEMs and suppliers?

Yes, our system supports electronic negotiations with up to three multi-stage negotiation rounds for seamless collaboration.

Does your system support all attachment types, such as audio, video, and PDF, in warranty claims?

Yes, it supports a wide range of attachment types, including audio, video, images, PDFs, and more.

Is your warranty claims management system compatible with all modern browsers?

Yes, it works smoothly on the latest versions of all modern browsers, like MS Edge, Chrome, Firefox, etc.

Does your warranty software provide automation for processes like reconsideration of claims, flat rate revisions, and dealer billing rate revisions?

Yes, automation for these processes is built into the system. A dealer can initiate a request for such processes from the system, and as soon as the same gets accepted, the values will get updated in the system.

Does your warranty system offer an integrated RMS process, and which shipment providers are supported?

Yes, the system offers a comprehensive integrated parts return management system (RMS). The system is tightly integrated with shipment service providers like FedEx, UPS, and TNT.

Is your warranty claims management system available as an omnichannel solution, including a web app and native Android and iOS apps?

Yes, Intelli Warranty is accessible via web app and native apps for Android and iOS, ensuring flexibility and convenience.

What kind of subscription models do you offer?

We offer yearly licensing as well as per-user, per-month subscription options to suit your needs.

Why Is Our Warranty Cost Increasing Every Year Despite Stable Sales?

Warranty cost typically rises due to a combination of weak validation controls, inconsistent approvals across regions, delayed supplier recovery, and undetected duplicate or abnormal claims.In many OEMs, claim volumes increase gradually while review mechanisms remain manual. Over time, small inconsistencies compound into measurable financial leakage. A structured warranty management system introduces policy-based validation, anomaly detection, and centralized visibility, helping leadership identify whether the increase is quality-driven, dealer-driven, or control-driven.

How Can We Shorten Warranty Claim Cycle Time Without Compromising Control?

Cycle time improves when low-risk claims are processed faster while high-risk claims receive focused scrutiny.Automated validation and risk-based scoring allow clean claims to move quickly through approval workflows, reducing backlog. Control is maintained through structured escalation of flagged claims.

How Do We Detect Fraudulent Warranty Claims at Scale?

Fraud detection at scale requires pattern recognition, not isolated inspection. An effective warranty management platform analyzes claim cost deviations, repeated part replacements, unusual dealer behavior, duplicate images, metadata inconsistencies, and claim timing anomalies. High-risk claims are flagged for review, while low-risk claims move efficiently through workflow. This balances speed with control.