Warranty Management Software Solution for OEMs

DISCOVER THE ADVANTAGES

Business Benefits Of Intelli Warranty

Eliminate warranty fraud

By simplifying warranty registration and automating warranty verification, Intelli Warranty helps OEMs prevent fraudulent claims. This ensures only legitimate warranty claims are processed, guarding businesses against warranty fraud and subsequent financial losses.

Increase Supplier Recovery

By automating supplier claim generation and seamless integration with OEM ERP systems, Intelli Warranty makes supplier recovery effortless. It helps maximize recovery amounts, enhancing financial performance, and reducing manual intervention.

Reduce operational cost

Streamlined processes and automated warranty claims processing minimize manual intervention, cutting down on labor and administrative expenses. Intelli Warranty helps OEMs achieve reduced warranty costs, optimize resource utilization, and enhance cost efficiency.

Increased Efficiency

Intelli Warranty helps OEMs streamline workflows and reduce processing times. Its intuitive features and automated processes enable OEMs to handle claims faster, improving overall operational efficiency and resource management.

Eliminate Human Error

By automating claim processing and incorporating validation checks, Intelli Warranty minimizes manual errors, ensuring accuracy and reliability in all warranty management processes.

Improved Product Quality

Advanced analytics from Intelli Warranty allow OEMs to identify and address product issues early in the warranty lifecycle. This proactive approach improves product quality and warranty performance while also reducing warranty repair costs, and enhancing reliability and customer experience.

Key Features

Explore the Capabilities

Discover the key features to automate the warranty management process

Multiple Claim Types

Supports a variety of claim types, including OEM PDI, Dealer PDI, Post-Sale, Campaign, Good Will, and Spare Parts, addressing the diverse needs of warranty management and ensuring comprehensive warranty coverage.

Policy Administration and Configuration

Provides unmatched flexibility in defining part and component coverage, warranty terms, model versions, payment reimbursement terms, and other policy-related parameters for effective warranty management.

Efficient claim process for dealers

Streamlines the claims process for dealers with user-friendly features like claim creation templates, easy document uploads, validation checks, and seamless integration with various systems, reducing manual efforts. Our warranty management software also facilitates Return Merchandise Authorization (RMA), allowing OEMs to prevent unauthorized returns and reduce claims costs.

Multi-channel reporting

Supports versatile reporting options, including Excel, PDF, and Microsoft SSRS formats. These tools ensure efficient data analysis, and presentation and equip users with valuable insights required for critical business decisions.

Supplier recovery automation

Automates supplier claims generation upon dealer claim approval, driven by system logic identification. The software also allows manual claim regeneration when needed, ensuring flexibility in the supplier warranty claim process.

Claim administration with audit trail

Ensures complete transparency with an audit trail, auto-approval capabilities based on programmable parameters, and partial approval options, enabling better warranty reimbursements and financial accuracy.

Work queue

Managing thousands of claims from dealers daily can be challenging. Intelli Warranty's Work Queue simplifies this process by dynamically assigning approvers based on more than 40 dynamic configurable parameters such as product models, variants, claim costs, regions, and others. This functionality ensures that the best possible person gets to work on each claim and streamlines the claim approval process, improving operational efficiency.

FAQ

We Got Answers to Your Questions

What is the starting point of discussion to implement your warranty management system?

To tailor the system to your needs, we require your completed warranty claim form, warranty complaint forms (if applicable), and a detailed description of your warranty processes. Additionally, we need to understand your existing warranty claim process, from the dealer’s submission of a claim to approval by the OEM and recovery from the supplier (if applicable).

What kind of data do you generally ask from the OEM to implement a warranty claim management system?

1. Finished Good Stock Information: Whenever a new serial number or VIN no. is created and enters the finished goods stock, we need that information along with the date and time stamp.

2. Dealer Billing Information: When a serial number or VIN is billed to a dealer, we need that information to track the product's presence in the dealer's stock.

3. End Customer Billing Information: When a serial number or VIN is billed to the end customer, we need that information along with the date and time stamp to track the product’s movement from the dealer's stock to the customer. At this stage, we also need the customer’s contact information (if available) to send system-generated alerts in case a campaign is initiated for that particular serial/VIN number.

4. Additionally, we need master data such as product classification so that by entering a VIN or serial number, we can identify the product’s category, model, variant, and other specifications. This helps us uniquely identify each product.

We also require master data for spare parts and related price information.

Can your warranty management software be integrated with existing applications such as DMS, Dealer Portal, or ERP (SaaS)?

Absolutely! Intelli Warranty integrates seamlessly with systems like DMS, Dealer Portals, and ERPs. We have extensive experience integrating with SAP, Oracle, and other business applications.

Do we need support from your development team whenever there is a change in warranty policy?

No, you won’t need development support for policy changes. Our system features an intuitive admin panel, and we provide comprehensive training to ensure you can make updates effortlessly.

Does your warranty management system support multi-country usage?

Yes, our system is designed to support global operations with ease. If you are an OEM with a business spanning multiple countries, you can manage warranty claims for any number of countries through a centrally hosted application.

Does your warranty management software support multiple languages?

Yes, Intelli Warranty supports multiple languages, and any new language can be added effortlessly as needed.

What types of warranty claims are supported by your software?

Our software supports the following types of claims:

1. OEM PDI (Pre-Delivery Inspection): Applicable while the product is still in OEM stock.

2. Dealer PDI (Pre-Delivery Inspection): Applicable while the product is in dealer stock.

3. Post Sale: When a dealer has sold the product, and the customer returns with an issue.

4. Campaign: For defects identified by the OEM or reported by the supplier, where the product needs to be proactively recalled for repair.

5. Goodwill: When there is officially no warranty, but the OEM chooses to provide one to support the customer or maintain goodwill.

6. Spare Parts: Apart from the product warranty OEMs have to provide a warranty on spares sold over the counter which is covered under the spare part type of claims.

Does your warranty management system include an integrated supplier recovery module?

Yes, it features a highly advanced supplier recovery module to streamline warranty amount recovery from the suppliers.

Does your software allow defining different recovery policies for different suppliers?

Yes. As OEMs might have an agreement with different suppliers for recovery on different price types for parts you can easily define and manage distinct recovery policies for each supplier.

Does your software support multiple rounds of negotiations between OEMs and suppliers?

Yes, our system supports electronic negotiations with up to three multi-stage negotiation rounds for seamless collaboration.

Intelli Warranty Intelligent Warranty Management Software

Intelli Warranty