The age of warranty management on spreadsheets is over. Paper-based warranty management invites costly mistakes that obstruct company growth and profitability. In manufacturing sector OEMs still use spreadsheets to share warranty data. By doing so they are putting organization at risk, especially in this competitive marketplace trend.
Fortunately, OEMs with the right system that can offer seamless warranty management, can position themselves in the line of rapid growth by cutting extra cost and offering quick services.
With so many options available, it can be difficult to find perfect software that blends functionality with ease of use.
Intellinet systems can help. Here are 5 questions to ask when selecting a perfect warranty management and tracking system.
Does the software have real-time visibility?
Today OEMs need real-time visibility in all processes.
Keep in mind, cloud-based systems typically offer superior visibility into warranty and claim management. Also, manual data can be error-prone and inaccurate.
Without real-time OEMs will only make business decisions using guesswork. They will struggle with out-of-stock warranty or late claim processing. Tracking issues will be common with manual systems that don’t offer real-time data.
Does the system offer flexibility?
Many warranty management solutions, don’t offer enough flexibility according to modern business needs.
For example, if any OEM needs change, does the system support customizations? Is the warranty data linked to all related manageable product families? Can everyone generate unique serial and batch numbers for products under warranty?
Often with custom solutions dealers will need to contact the OEMs with any details regarding under warranty product. This is not only inefficient, but costly and limits future processing about the solution.
Can the reporting system support quick and accurate business decisions?
Real-time information is important but generating accurate and timely reports when and where you need them will help your company make better business decisions. Build a reporting requirement list for your company. What reports will you need? Review the schedule and timing of your reports. Do you need them to be automatically generated, or will you access them as needed? Many companies will limit your access to reports and your data unless you pay for additional modules.
Does the solution offer enterprise-wide integrations?
Enterprise-wide integration, or system connectivity, is critical for modern software systems. It’s also one of the weakest and most problematic features with some systems. Identify your needs for system integration and review what is offered by the solution. Ask the vendor about any gaps you can see. You want to eliminate as much manual data entry as possible. Integrations should include pulling and organizing product data from other systems automatically to save time and eliminate errors.
Is the support for the solution right-sized?
For many OEMs, the support offered for software can be the difference between an effective solution and shelf ware. What support resources are available for your solution? Is there a forum or documentation you can use, or are you forced to rely on a helpdesk in another country? Is there a support ticket system for tracking issues, or will you be forced to hope for the best when an issue comes up? Also look at the cost of support. Is it included in the license fee or is there an additional cost? Often, the support costs can dramatically increase the overall price of your software solution.
Putting It All Together for Comprehensive Warranty Management
Now that you have a better understanding of how the functionality of a warranty management system can turn into cost savings and efficiency in OEMs services, it’s time to put your knowledge into practice and opt for a perfect solution. For more details connect to www.intellinetsystem.com
