Intelli Assist
AI-Powered Support Ticketing System
An AI-driven support ticketing system that helps OEMs track, manage, and resolve dealer and customer issues with speed and clarity.
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About
Intelli Assist
As an OEM, handling support through emails, calls, and messages can get messy. Issues often go untracked, responses get delayed, and dealers or customers have to follow up repeatedly. Intelli Assist helps fix that. It automatically logs complaints, assigns them to the right team, and keeps everyone updated—all in one place.
You don’t need to change your process. If someone raises an issue through email or any of our tools, Intelli Assist picks it up. It shows the status of every ticket clearly, reminds teams when something’s overdue, and keeps the conversation in one thread. It helps your support team stay organized and your network feel heard.
Discover the Advantages
Business Benefits of Intelli Assist
No missed complaints
Every issue is logged automatically, so nothing gets lost or forgotten.
Faster responses
Tickets are assigned to the right person quickly, cutting down wait time.
Clear ticket tracking
You always know the status of an issue—whether it’s open, in progress, or resolved.
One place for all updates
All replies and attachments stay in the ticket, avoiding scattered communication.
Helps teams stay on track
Reminders and flags make sure nothing is left unresolved beyond deadlines.
Better support insights
You can see how your support team is doing and where the delays are.
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Key Features
Explore the Capabilities
Dive deeper into our robust features of Intelli Assist
Automated Ticket Creation
Whenever a dealer or customer raises an issue—whether by email or through any Intellinet product—Intelli Assist automatically creates a support ticket. This means your team doesn’t have to manually log the complaint, and you can be sure that every issue is captured and tracked from the start.
SLA-Based Tracking
You can define how long your support team should take to respond and resolve each type of issue. These are called SLAs (Service Level Agreements). If a ticket goes beyond the set time, Intelli Assist marks it as overdue. This helps your team stay on top of timelines and take quick action when something is slipping through.
Smart Ticket Assignment
Once a ticket is created, it doesn’t sit idle waiting for someone to notice it. Intelli Assist can assign it to the right person based on their team, workload, or area of expertise. This avoids delays and ensures that every issue is handled by someone who is best equipped to resolve it.
Real-Time Status Updates
Every ticket goes through clear stages like Open, In Progress, Resolved, or Overdue. These statuses update automatically as the ticket moves forward. Both your support team and the person who raised the issue get notified at each step, so there’s less back-and-forth and fewer follow-up calls or emails.
Direct Replies with Media Support
Agents can respond to tickets directly within Intelli Assist without needing to switch to their email. If they need to explain something in detail, they can attach screenshots, documents, or videos right inside the ticket. This keeps everything in one place and makes the conversation easy to follow.
Seamless Integration with Intellinet Product Ecosystem
Intelli Assist works smoothly with other Intellinet tools you might be using. If a user reports a problem while using one of those tools, the system knows exactly where the issue came from. It captures the page, function, or screen automatically, so your support team has full context and doesn’t need to ask the user to explain everything again.
FAQ
We Got Answers to Your Questions
What is Intelli Assist, and who is it for?
Intelli Assist is an AI-powered support ticketing system designed specifically for OEMs to manage and track issues raised by dealers and customers. It helps automate ticket creation, assign requests, and monitor resolution timelines from one centralized platform.
How does Intelli Assist handle complaints coming from different channels?
Intelli Assist automatically converts emails and feedback submitted through any integrated Intellinet product into support tickets. This ensures no issue is missed, even if it's raised through different channels.
How are tickets assigned to the right team or person?
The system uses smart assignment rules based on department, expertise, or current workload to ensure each ticket goes to the most suitable person without delay.
What happens if a support team doesn’t respond in time?
You can set response and resolution timelines (SLAs). If a ticket crosses these timelines, Intelli Assist flags it as overdue and can escalate it automatically to the next level.
Can support agents communicate with users directly through Intelli Assist?
Yes. Agents can reply directly within the platform and include images, documents, or videos to explain or guide users, avoiding the need to switch to email or other tools.
Does Intelli Assist integrate with other Intellinet products?
Intelli Assist is built to work seamlessly with all Intellinet solutions. When a ticket is raised from within a tool like Intelli Warranty or Intelli Catalog, it automatically captures the context—like the screen or function being used.
How does Intelli Assist help OEMs measure support team performance?
It tracks SLA compliance, resolution times, and workload distribution. These insights help you monitor performance, identify delays, and improve support operations.
Is training required to use Intelli Assist?
No special training is required. The system is designed with a simple, user-friendly interface for both your support team and dealers or customers.
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