The product lifecycle value chain is fundamentally important for the success of automotive manufacturers and dealers, but managing its effectiveness and time to market has become notoriously tricky and challenging. OEMs are facing an increasing complexity of new technologies and growing ecosystems.
One side, they need to make balance with innovative technologies against and on the other side OEMs need to consider how well they are meeting the needs of customers and fulfilling the high expectations for outstanding customer service experience. Automotive OEMs need to ensure that they are making the right use of resources, workforce, money and time to meet their strategic goals. That raises crucial questions: How should they measure performance, orchestrate their product lifecycle workforce, and manage complex business operations across channels? What is the most effective way to work collaboratively within the growing partner ecosystem and value chain?
Need Of A Future Proof Solution
Automotive companies need to future proof their business and operating models. They need to be able to transform to shape next-generation operating models that provide the speed, precision, reliability and flexibility necessary to quickly unlock new sources of value and radically reduce costs. Digital technology is a core element of any next-generation operating model, and it needs to support a much faster and more flexible deployment of products and services. However, companies often have trouble understanding how to implement these new technologies alongside legacy systems, or are slowed-down by outdated systems that move far too slowly.
To address such issues, automotive OEMs need to adopt a digital technology like warranty management system that supports flexible and integrated services.
OEMs loss a large part of their hard earned money in form of reimbursement for claim. Organizations need to be very carefully about all cases of warranty failures to avoid claims and if there is any legal issue, then it needs to be identified and processed quickly. Warranty management system manages all process from both ends- OEMs and dealer.
- Manage policy and procedure changes to dynamically define the level of automation required in the Warranty Claims Process
- Integrate people, processes and operations to drive improved warranty performance
- Extend service offerings, enhance the self-service revenue channel, and improve customer satisfaction
- Increase productivity while reducing risk by leveraging existing infrastructures, equipment and personnel
Like, a typical warranty case will generate automatically. Through warranty portal dealers can generated claim and send it to OEM by easily adding miscellaneous cost like labour charges, charges of bringing the damaged vehicle to the OEM. The OEM will then perform their analysis and if a claim is recognized as original, then the claim reimbursement will be sent to dealers in the shortest possible time. Isn’t it great?
Digitizing the value chain and aligning the digital world with software like warranty management open new ways of working across the product life cycle – from product management, to extended warranty, claim management and all other important works. For more details about the software, connect to www.intellinetsystem.com
