Claims Management Processing is one of the most crucial service activities automotive OEMs perform. However, The complexity of claims managing with the manual setup can result in an error and delay in the process and that will result in revenue loss and will also cause irreparable harm to customer relationships.
Nowadays, dealers not only have to be good at selling parts but also in their conversations with customers. Something like keeping the customer updated about the policy applicable on the part would build a sense of loyalty in the customer for that particular dealer. Such small practices will result in building a strong base of loyal customers.
To manage claims effectively and with complete transparency, automotive OEMs need auto claims management software. This automated tool is capable enough to handle all types of claims, policy, claim filling, processing, system integration, validation, and refund. Intellinet has developed this solution to let OEMs and dealers manage the entire claim process automatically. Designed for easing the tasks of OEMs and authorized dealers, the auto claims management software is extremely user-friendly and incorporates several features:
- It removes fraud claims from the process and let automotive OEMs save their time and money by transparently validating them process refund afterward.
- Step-by-step claims management process and notification are sent to OEMs or dealers after completion of each step.
- Responsive user-interface lets OEMs and dealers access the portal on laptops and smartphones too.
- It provides you a 360-degree view of the process. OEMs and dealers can now know about the status of a particular claim, online.
While these are some of the important features, auto claims management software has many more attributes that can make day-to-day operations easy.
Customers can be a little picky when it comes to visiting the dealership for warranty claim management. It is important for dealers to be a little patient when dealing with customers. Good customer service will help them to build a loyal customer base and loyal customers will visit again and they will advise their colleagues & friends to visit the dealership. Auto Claims management software is a good way for OEMs and dealers to serve customers in a better way and increase their business reach.
The software is cloud-based and available on the mobile app platform. So, it doesn't matter if a person is working from home or office, or any other location, they can manage to use it from anywhere. All they need is a working internet connection. The platform also lets OEMs and authorized dealers stay ahead in the competition with digital accuracy.
This is all about the software, developed by Intellinet. The company has an experience of more than a decade in developing software for spare parts manufacturers. And the company already has some big names in his fleet.
In case you have any query a wish to schedule a free demo of the software, feel free to connect with the experts at www.intellinetsystem.com.
