Cloud-based software has been around for more than a decade. And, over this time the technology has also evolved and opened new ways for automotive OEMs to manage their business operations. Such technology and software's are setting new trends in parts manufacturing industry.
Today customers are smart and expect the same from every brand and this thing also apply to parts recall. Automotive OEMs need to be ready for the worst case scenario as lots of processes are involved in parts recalls. Apart from this, dealers also play an important role in parts recall process.
When parts recall happen, a customer first strategy will work in handling this process
OEMs not only need to address the issues caused by parts recall but they should prepare for minimize the parts recall, engage with all the necessary process that can be taken into account. The traditional process of parts recall is not effective in today's era of automation. Today every dealer or customer expect an effective and transparent process throughout the supply chain. From recall request to shipping and receiving to ultimate disposition of spare parts, all things should be crystal clear. Spreadsheet process is outdated. To manage the complexity, OEMs need an automated and flexible solution that can drive continuous improvement throughout the process.
Keeping such trends in mind, Intellinet has prepared a blueprint of the industrial requirements. The research from Intellinet covers post-purchase service activities. As, discussed in various other blogs from Intellinet, parts recall through automation is possible and automation in such service will enhance the customer experience.
Return Material Authorization technology is developed to improve the way OEMs request for part recall from dealers and how they manage them. This will also change the brand perception.
The software will centralize the data and will be providing the actionable insights to the OEMs across the supply chain and they will be able perform quick R&D and re-launch the part in market.
The main challenges lies in getting the exact part back quickly and maintain the highest degree of customer satisfaction. In current scenario, manual process can't manage to meet the increasing expectations of customers and dealers, but automation in parts recall process will surely transform the massive issues instantly.
How do Intellinet solve this?
- Digital parts recall request
- Data centralization to provide 360-degree view
- Integration with dealer through communication channel
- Internal workflow optimization
- Easy to use dashboards
- Regulatory, tracking and real time reporting
This automated module informs dealers about the parts recall online. It sounds simple but requires two crucial elements -
1 - A clear understanding of gaps and problem areas with recall process.
2 - Targeted solution and communications to address the recall need.
Ideally, the software is a 100% fit for OEMs that will allow them to manage recalls effectively and utilize the data (such as serial numbers and VIN number) collected to achieve desired results. Throughout the process OEMs will be able to ensure compliance with all recalls. Also, OEMs and dealer will be able to communicate and keep digital record of data.
Today the world is safety-conscious and automotive industry is knee-deep in parts recalls, also some OEMs are suffering from significant financial liabilities. The automation in parts recall will eliminate disputes on claims, tracking of shipping material will be possible. And, OEMs will be able to notify all the dealers about the status at every point. This will make the complete process secure.
Feel free to connect team Intellinet @ www.intellinetsystem.com in case you have any query about this blog post or any query about other software's from Intellinet.
