Warranty claims management plays a crucial role into automotive industries as it allows automatic tracking of product and accessories that are under warranty period and as well reimbursement of claim expenses with in validity. This document is about automotive warranty claim management and will provide complete features available in this software by Intellinet.
Automotive organizations every year bear lose of thousands of dollars in revenue leakage due to warranty issues. To convert this lose into profit they need a closed-loop warranty claim management system that can manage complete warranty process throughout the life cycle of product and can improve customer satisfaction. Also, that can increase product quality and can reduce service and labour cost.
This is what exactly the automotive warranty management for claim from Intellinet does. Be it automotive OEMs or dealers, the robust warranty claims management is there to manage the aspects of warranty process, monitoring of policies, define claim codes, rules management and registration of products, customer records and claims and reimbursement processing. On the other hand, it eliminates error occurs due to warranty authorizations, claims verifications, approvals, and rejections.
intellinet Warranty Claims Management Consider Following Aspects:
- Identifies the spare parts under warranty
- Confirm the authenticity of the warranty claims
- Confirming that parts claimed by the customer falls under warranty
- Monitor the expenses incurred due to warranty issues
Process Flow In Automotive Warranty Management For Claim:
In automotive industry, any spare part will fall under warranty when a repair is being carried out on a vehicle or for the return of a defective part. Usually, repairs are performed for the vehicles owned by authorized customers and for the vehicles that are under active warranty. The authorized dealer will create a warranty claim through warranty claims management system. The warranty claim will be checked by warranty assessor and will be reimbursed for the defect. Here is how automotive warranty management for claim process cycle move when any spare part need to be claimed or replaced under warranty:
- Customer comes to the authorized dealer and report the part problem.
- Dealer check whether the defected product is under valid warranty or not.
- If yes, dealer files the warranty claim.
- OEM reviews the claim for accuracy.
- Claim may be approved or rejected
- If approved, dealer is reimbursed.
Functionality Intellinet Provides Through Warranty Claims Management
- Improve customer satisfaction by streamlining the entire warranty process
- Streamline complaints and returns process
- Handle the warranty claims efficiently for conditions or specific requirements, such as time-dependent or performance-dependent limits, the limits defined in the warranty
- Trigger follow-on actions such as inspection of material returned, solution of issues, processing of refunds, or exchange of material due to damage or wrong delivery.
- Make basic checks for warranty claims, whether they are from a customer message, service or maintenance order, or a billing request.
Benefits of Using Intellinet Automotive Warranty Management For Claim Software:
- Increase the flexibility to handle warranty conditions and rights for both customer and seller claims processing
- Reduce the risk of missed warranty claims through better monitoring of timetables for claims procedures· Reduce the cost of claims assessment and follow-up processing, thanks to systematic claims-handling procedures·
- Increasing processing efficiency by automating checks for basic warranty commitments·
- Reduce customer service and support costs by automating and organizing return processes·
- Improve services by using knowledge obtained from successfully resolved complaints
Competitive administration requires detailed directives with clear-cut segmentation of roles, so that one can resolve issues related to warranty claim faster. Intellinet provides a one-stop solution to all your warranty process-related problems from claims administration to reporting.
Through the automation of warranty claim handling tracking, automotive warranty management for claim enables automotive organizations to create, process, and track warranties claims through their full lifecycles. As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts.
The warranty claims management system ensures consistent delivery and built-in features helps in advanced functionality and reporting.
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