Intelli Desk
Technical Help Desk System for OEMs
An advanced technical support system that efficiently manages field issue reporting and resolution across all stakeholders for enhanced efficiency. Enables quick access to a comprehensive knowledge base for dealer reference.
About
Intelli Desk
Intelli Desk is an advanced technical support software for OEMs. It helps streamline the reporting and resolution of field related issues. This helpdesk software caters to these issues from dealers to service managers to back-office teams and all the way to the suppliers. OEMs can ensure proactive management with features like efficient knowledge transfer, SLA enforcement tracking, unified communication channel and more.
As a centralized helpdesk software, it can help OEMs manage end-to-end field issues and resolution. The entire process is streamlined, and status tracking is done efficiently which eventually enhances product quality and dealer communication. This helpdesk software for OEMs also enables quick access to a comprehensive knowledge base for dealer reference.
DISCOVER THE ADVANTAGES
Business Benefits of Intelli Desk
Efficient Status Tracking
Monitor your pending requests to ensure timely resolution and export detailed reports.
Centralized Knowledge
Ensures accurate issue resolution through efficient knowledge transfer processes.
Streamlined Resolution Process
Ensures timely resolution across dealers, service managers, back office, and suppliers.
Timely Escalation
Prevents business impact by promptly addressing technical complaints.
Improved Dealer Communication
Streamline communication among teams for seamless issue resolution and collaboration.
Enhanced product quality
Preventing recurring issues and enhancing product quality through root cause analysis.
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Key Features
Explore the Capabilities
Discover the three powerful modules for proactive resolution across stakeholders.
Technical Assistance Report (TAR) creation
Facilitates efficient communication between dealers and OEM-assigned service personnel. TAR captures detailed problem observations through serial or VIN numbers for accurate analysis. Upon submission, TARs are directed to service managers for prompt resolution. If needed, service managers consolidate TARs into FTRs for comprehensive back-office review.
Field Technical Report (FTR) creation
Consolidate dealer-reported issues and foster collaboration between your dealers and the back-office team. FTR captures detailed case information through serial or VIN numbers for accuracy. The back-office team addresses FTRs promptly for swift resolution. OEMs analyze FTR data to generate training calendars for service managers and facilitate collaboration with suppliers for efficient issue resolution.
Transaction color master
Authorize your administrators to create dynamic SLAs using color-codes based on priorities and tasks. This also provides valuable insights into Turn Around Time (TAT) for request resolution by OEMs or suppliers for effective monitoring of performance and adherence to service-led agreements.
Wiki Review
Upon successful resolution, you can add selected issues to a knowledge base which allows your dealers to independently address similar problems in the future without external assistance.
Video Library
Latest Features & Updates
Technical Helpdesk for OEMs vs Generic Helpdesk
Why OEMs need to automate their field issues reporting to resolution?
Features of Intelli Desk - Technical Helpdesk System for OEMs
FAQ
We Got Answers to Your Questions
What is Intelli Desk?
Intelli Desk is a technical helpdesk software specifically designed for OEMs to streamline the reporting and resolution of field issues from dealers to service managers, service managers to back-office teams, and back-office teams to suppliers.
What are the benefits of using Intelli Desk for OEMs?
Features:
Improved communication: Efficient communication between dealers, service managers, back-office teams, and suppliers through a centralized platform.
Faster issue resolution: Prioritization of tasks, ageing alerts, and SLA tracking ensure timely resolution of field issues.
Increased transparency: Real-time visibility into the status of all issues and activities for all stakeholders.
Enhanced productivity: Streamlined workflows and automated processes save time and resources.
Improved customer satisfaction: Faster issue resolution leads to happier customers.
Improved communication: Efficient communication between dealers, service managers, back-office teams, and suppliers through a centralized platform.
Faster issue resolution: Prioritization of tasks, ageing alerts, and SLA tracking ensure timely resolution of field issues.
Increased transparency: Real-time visibility into the status of all issues and activities for all stakeholders.
Enhanced productivity: Streamlined workflows and automated processes save time and resources.
Improved customer satisfaction: Faster issue resolution leads to happier customers.
What types of issues can be reported through Intelli Desk?
Intelli Desk handles various technical issues, including product concerns, field service reports, and warranty claims.
How does Intelli Desk prioritize tasks?
Users can prioritize issues when submitting them, ensuring critical problems are addressed first.
Does Intelli Desk track SLAs?
Yes, Intelli Desk tracks turnaround times for issue resolution across all levels (OEM, supplier).
What kind of reports does Intelli Desk offer?
Intelli Desk offers various reports, including ageing reports, SLA compliance reports, and user activity reports.
Can Intelli Desk integrate with other systems?
Yes, Intelli Desk can integrate with existing warranty management, knowledge base, and other relevant systems.
What security features does Intelli Desk have?
Intelli Desk employs industry-standard security measures to protect user data and information.
Is there a mobile app for Intelli Desk?
Yes, Intelli Desk offers a mobile app for convenient issue reporting and tracking on the go.
How can I learn more about Intelli Desk?
Contact us for a free demo or visit our website for more information.
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