Vehicle problems arise from parts produced by automobile company or parts suppliers. The warranty inspection process includes a verification process and communication protocol. The manufacturer must be able to validate, or stop the automotive warranty claim management, and should return the distributor to the right message and logic. And, also, ensure customer satisfaction so that there is no complaint.
Transparency and changes are important factors behind customer satisfaction. In addition to offering user-friendly interface to different players in the price chain, Automotive warranty claim management can save time and cost with real-time communication and rule-based claims verification module. It also allows manufacturers to deal with supplier recovery and shipment within a shorter modification in an inexpensive way.
Areas of Improvement for Better Revenue:
Validation: When the customer transmits the warranty claim (through a dealer and /or distributor) to the automobile manufacturer, then he should set the liability. Automobile company requires an integrated cloud system to avoid long-winding turnarounds, to get details of the claim, to identify the reason, to inform the responsible party and return the customer.
Service Dispatch: Once the manufacturer is able to verify a claim and prepare a service team for repairs, the step involves the shipment of parts. Service teams need to access information on mobile devices to perform the job. The service team should be able to update the manufacturer on the possibility of misuse, if any and get further guidance through the integrated mobile interface.
Parts Tracking: If required, the manufacturer should track the liable supplier for parts replacement, and inform the right supplier personnel on the issue. Technology should enable accurate identification with secure user IDs, as well as process and product IDs. Identifying the nature of the customer’s problem becomes easy with a technology which uses claims history to help identify fraudulent claims.
Communication: The service team has to solve the problem within quick changes, and the KPI data is allowed to be filled appropriately. For this, the manufacturer should be able to accurately measure customer satisfaction. Issues such as slight delays and unsatisfactory results should be kept in mind through the real time reporting system.
Continuous Improvement: Repair costs are difficult to control on the ground, and manufacturing improvement in the future is a must. Software technology can claim to claim the makers to identify areas of improvement in manufacturing claims. This will increase brand value and improve reliability for a long time.Spare part OEMs and manufacturers must not only check for technical issues related to the dealer issues, but also ensure that replacement and repair services are dispatched cost and time-effectively. Only in this situation dealer will stop thinking about choosing any other option to avoid the warranty claim issues.
Automotive claim management system can make quick communication a completely transparent process. Along with globally distributed service stations of manufacturing companies, there is a solution requires with transparent system that allows the dealer to know everything from claim to billing?
Technical support for such purposes requires integration on the cloud: be it for dealer, supplier for special parts, distributor, or automobile warranty unit. As the need for improvement in such a vast value chain is bound to be felt, agile software development is a highly suitable practice for vehicle warranty management.
All the above stated areas of improvement are available in automotive warranty claim management software developed by Intellinet Systems. The system is fully updated in all aspects and it’s easy to handle interface makes it more capable for OEMs and dealers. It will help to automate the process and increase revenue by focusing on the core area of business and also increasing the brand value.
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